Paul Maritz, VMware’s CEO, has posted an explanation of the time-bomb “incident” that occurred yesterday.

It’s a sincere post, explaining what happened, why, and how VMware intend to improve their QA processes and regain customer confidence.

As someone who’s VMware fan-boyism has been tarnished by this incident, I’ll be interested to see how they’re going to go about rebuilding customer confidence “fully and quickly”…