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Beyond tickets: Demonstrating the value of IT’s business partnership

IT usually runs lean for a reason
Many IT departments spend a huge percentage of their times reacting to problems and simply keeping the lights on. The reason? Because you (and your IT team) aren’t effectively communicating the value you are bringing and/or could bring to the business.
And because you’re not doing that, the business … Read more »

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The hidden secret of video conferencing is the human connection

VideoConferencing isn’t about ensuring people are engaged; it’s about the hidden, intangible things that as social, visual mammals, we can only pick up through seeing each other. And that’s critical when building trust and rapport with remote teams that might never meet: http://blogs.cisco.com/collaboration/ciscokima-desktopvideo/