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An update on the poor customer service from Microsoft Band support

Be warned: this is a Whinge-piece.
I wanted to provide an update on the poor customer service I’ve been receiving from Microsoft UK Support with my original Microsoft Band.
Microsoft seemingly ignored my “escalated complaint” through resolver.co.uk that I raised in December 2015, so I raised a new service ticket before the 1 year anniversary of my … Read more »

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I’m joining Citrix

I’m pleased to be able to say that I’ll be joining Citrix in July 2016.
I’ll be moving away from “pure” IT support and into an internal sysadmin/software tester role within the Citrix Interoperability Team. Their job is to regularly stand up the latest builds of the entire Citrix portfolio and ensure it all works smoothly … Read more »