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An update on the poor customer service from Microsoft Band support

Be warned: this is a Whinge-piece.
I wanted to provide an update on the poor customer service I’ve been receiving from Microsoft UK Support with my original Microsoft Band.
Microsoft seemingly ignored my “escalated complaint” through resolver.co.uk that I raised in December 2015, so I raised a new service ticket before the 1 year anniversary of my … Read more »

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Microsoft Band: An exercise in appalling customer service

Update on 2016-05-18: An update on the saga is here: An update on the poor customer service from Microsoft Band support

Update on 2015-12-11. I used resolver.co.uk and Microsoft didn’t respond in 14 days, so I’ve escalated the case. Apparently this goes to Satya Nadella, but I’m not convinced he really has time to deal with … Read more »

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Free Backup and Storage Fundamentals e-Training from EMC

I somehow missed this until last week, but EMC have provided a nice index of all their free e-training courses on Backup, Storage and Infrastructure management. All you need is a free EMC account to get access.
Subjects include EMC Isilon (Scale out NAS), EMC Networker (Backup and recovery) and ViPR, amongst others! Well worth checking … Read more »

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Twiddur

Hello all,
Just a quick update to let you know that I now have a “job twitter”: @phil_wiffen
I really have been neglecting this blog, mostly due to lack of time. In addition, a fair amount of my job nowadays isn’t strictly “bloggable”, and I’ve spent the last 18 months learning my way around this giant company.
Hopefully the tweeting will inspire … Read more »