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The “why” is important

I like why. It helps me understand context. But in an increasingly email-laden world where everyone is “too busy” and emails are becoming more and more concise, the why is often the first thing to be omitted.
And this is a freaking travesty.
The “why” helps people understand why something is happening and the impact that it … Read more »

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Beyond tickets: Demonstrating the value of IT’s business partnership

IT usually runs lean for a reason
Many IT departments spend a huge percentage of their times reacting to problems and simply keeping the lights on. The reason? Because you (and your IT team) aren’t effectively communicating the value you are bringing and/or could bring to the business.
And because you’re not doing that, the business … Read more »

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The hidden secret of video conferencing is the human connection

VideoConferencing isn’t about ensuring people are engaged; it’s about the hidden, intangible things that as social, visual mammals, we can only pick up through seeing each other. And that’s critical when building trust and rapport with remote teams that might never meet: http://blogs.cisco.com/collaboration/ciscokima-desktopvideo/

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How do you know if IT is meeting your company’s needs?

As part of a series of posts on moving IT from Reactive to Proactive, I share my thoughts on how to ensure that IT is meeting your company’s needs through regular meetings with group managers.
How do you know if IT is meeting your company’s needs?
The short answer is, unless you are talking to your non-IT colleagues and managers regularly, you … Read more »