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How do you know if IT is meeting your company’s needs?

As part of a series of posts on moving IT from Reactive to Proactive, I share my thoughts on how to ensure that IT is meeting your company’s needs through regular meetings with group managers.
How do you know if IT is meeting your company’s needs?
The short answer is, unless you are talking to your non-IT colleagues and managers regularly, you … Read more »

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Making IT more visible

One of the things you hear from IT professionals a lot is along the lines of: “waaah, we never get any credit for what we do, and no-one ever notices us until things go wrong”
In fact, it’s a common joke amongst IT pros that you’re never noticed until something breaks.
You know why that is? You don’t … Read more »

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Pretending to listen (so that you can interrupt)

A few days ago, via LinkedIn Today, I read this article:
Want to Be Happier? Stop Doing These 10 Things Right Now
It contained something that resonated with me a lot. Something I can be guilty of via Passive Listening:
Interrupting
Interrupting isn’t just rude. When you interrupt someone, what you’re really saying is, “I’m not listening to you … Read more »