Microsoft Band: An exercise in appalling customer service

Update on 2016-05-18: An update on the saga is here: An update on the poor customer service from Microsoft Band support


Update on 2015-12-11. I used resolver.co.uk and Microsoft didn’t respond in 14 days, so I’ve escalated the case. Apparently this goes to Satya Nadella, but I’m not convinced he really has time to deal with customer service complaints 🙂 Hopefully I’ll hear some positive news soon.


Original from November 2015: You may have seen me recently tweet about my ongoing Microsoft Band issue. Basically, it started falling apart after less than 7 months worth of use. I paid £169.99 for the Band back in April, and I feel a 24/7 fitness device should last significantly longer than that before it starts falling apart. In the UK we have some laws that govern this stuff, and I’m frankly appalled that I’ve had to start quoting those laws and (attempting to) exercise them. Most companies I’ve dealt with in the past are fantastic when devices exhibit faults early in their life and replace items with no quibbles. Not Microsoft, it seems.