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It’s not what you say, it’s how you say it.

Something came up today that made me think about the importance of framing, and how it can be used to influence/persuade to meet your desired outcomes.

It’s not what you say, it’s how you say it.

It’s very easy to forget this – I do it all the time – but delivery is important. It can mean … Read more »

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Creating a Site to Site Routed VPN using DD-WRT and OpenVPN

Scenario
I needed to setup a site-to-site VPN between my home and my parent’s home, so that we can back up our stuff offsite – mostly documents and precious digital photos.
Requirements

I wanted it to be a proper routed VPN network, not a bridged one. By that I mean an OpenVPN tun setup, not an OpenVPN tap … Read more »

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Ways to make your team better by making them feel safe

I’ll get right to the point: Teams work better when they feel safe. And this one-page PDF from the Re:work team at Google gives clear and actionable things you can do and think about that will help to make your team feel safe. It doesn’t matter if you’re a manager or a team-member; check them … Read more »

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The Secret Citrix SysAdmins – My first Citrix blog post

Hoorah – a year in, and I’ve finally gotten around to writing something about what we do in the RTST team at Citrix.
If you’re curious about what we do, you can read it over on the official Citrix Blogs site:┬áThe Secret Citrix SysAdmins

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Some loose thoughts after 9 months at Citrix

Firstly, where did those 9 months go? Wow.
Back in July 2016, I joined Citrix. Long overdue, I wanted to collect some loose thoughts, so here goes:
Being more Senior is still weird, but good
It is still an odd sensation going from being one of the most junior staff members of a team, to one of the … Read more »