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Beyond tickets: Demonstrating the value of IT’s business partnership

IT usually runs lean for a reason
Many IT departments spend a huge percentage of their times reacting to problems and simply keeping the lights on. The reason? Because you (and your IT team) aren’t effectively communicating the value you are bringing and/or could bring to the business.
And because you’re not doing that, the business … Read more »

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The hidden secret of video conferencing is the human connection

VideoConferencing isn’t about ensuring people are engaged; it’s about the hidden, intangible things that as social, visual mammals, we can only pick up through seeing each other. And that’s critical when building trust and rapport with remote teams that might never meet: http://blogs.cisco.com/collaboration/ciscokima-desktopvideo/

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How do you know if IT is meeting your company’s needs?

As part of a series of posts on moving IT from Reactive to Proactive, I share my thoughts on how to ensure that IT is meeting your company’s needs through regular meetings with group managers.
How do you know if IT is meeting your company’s needs?
The short answer is, unless you are talking to your non-IT colleagues and managers regularly, you … Read more »

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Making IT more visible

One of the things you hear from IT professionals a lot is along the lines of: “waaah, we never get any credit for what we do, and no-one ever notices us until things go wrong”
In fact, it’s a common joke amongst IT pros that you’re never noticed until something breaks.
You know why that is? You don’t … Read more »

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Pretending to listen (so that you can interrupt)

A few days ago, via LinkedIn Today, I read this article:
Want to Be Happier? Stop Doing These 10 Things Right Now
It contained something that resonated with me a lot. Something I can be guilty of via Passive Listening:
Interrupting
Interrupting isn’t just rude. When you interrupt someone, what you’re really saying is, “I’m not listening to you … Read more »