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It’s not what you say, it’s how you say it.

Something came up today that made me think about the importance of framing, and how it can be used to influence/persuade to meet your desired outcomes.

It’s not what you say, it’s how you say it.

It’s very easy to forget this – I do it all the time – but delivery is important. It can mean … Read more »

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Ways to make your team better by making them feel safe

I’ll get right to the point: Teams work better when they feel safe. And this one-page PDF from the Re:work team at Google gives clear and actionable things you can do and think about that will help to make your team feel safe. It doesn’t matter if you’re a manager or a team-member; check them … Read more »

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How do you know if IT is meeting your company’s needs?

As part of a series of posts on moving IT from Reactive to Proactive, I share my thoughts on how to ensure that IT is meeting your company’s needs through regular meetings with group managers.
How do you know if IT is meeting your company’s needs?
The short answer is, unless you are talking to your non-IT colleagues and managers regularly, you … Read more »

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Making IT more visible

One of the things you hear from IT professionals a lot is along the lines of: “waaah, we never get any credit for what we do, and no-one ever notices us until things go wrong”
In fact, it’s a common joke amongst IT pros that you’re never noticed until something breaks.
You know why that is? You don’t … Read more »