Want to improve your workplace communication skills, especially when working with other teams?
Why give context?
Context helps your colleagues:
Understand where you’re coming from / viewing things from.
Understand who you are, and what you’re trying to achieve (your overall project, not this specific request)
Helps remove assumptions. Teams often have their own dialects, and your request may … Read more »
Something came up today that made me think about the importance of framing, and how it can be used to influence/persuade to meet your desired outcomes.
It’s not what you say, it’s how you say it.
It’s very easy to forget this – I do it all the time – but delivery is important. It can mean … Read more »
I’ll get right to the point: Teams work better when they feel safe. And this one-page PDF from the Re:work team at Google gives clear and actionable things you can do and think about that will help to make your team feel safe. It doesn’t matter if you’re a manager or a team-member; check them … Read more »
I love understanding human nature, and why I feel the way I do in certain situations.
One of my favourite videos on this, which touches on human teams, the important of feeling safe, and leadership responsibility, is Simon Sinek’s “Why leaders eat last” talk. At 45 minutes, it’s a good lunchtime video.
For those who prefer to … Read more »
As part of a series of posts on moving IT from Reactive to Proactive, I share my thoughts on how to ensure that IT is meeting your company’s needs through regular meetings with group managers.
How do you know if IT is meeting your company’s needs?
The short answer is, unless you are talking to your non-IT colleagues and managers regularly, you … Read more »